Rebecca Lewis | MSc in User Experience Design
Mobile UX Designer @ Workday | Extensive design & research experience, specialising in complex, highly regulated products across financial services, insurance and enterprise SaaS, building on a background in healthcare.
WEB REDESIGN | PROFESSIONAL | UXR
Enabling self-serve & streamlining customer queries
Reducing thousands of avoidable calls to a healthcare provider’s contact centre by redesigning the self‑service experience.
Led end‑to‑end UX research to inform a redesign that increased self‑serve usage by 35%, easing pressure on the contact centre.
AUTH FLOW | PROFESSIONAL | UX RESEARCH & DESIGN
De-Risking Push Authentication
Testing whether push notifications could safely verify caller identity in a major Irish bank’s mobile app.
Prototyped a realistic experience and ran realistic testing with 40+ customers, achieving an 80% task success rate, giving stakeholders confidence to move ahead with a lower‑risk approach.
MOBILE APP DESIGN | ACADEMIC | UX DESIGN & RESEARCH
Helping nurses & students plan & assess learning on clinical placements
Digitising paper-based clinical placement documentation for Irish nursing students and supervisors.
Conducted end‑to‑end mixed‑methods research, co‑designed workflows with nurses and students, and delivered a mobile app prototype that increased process efficiency by 62% and improved usability & satisfaction in testing.
WEBSITE REDESIGN | ACADEMIC | UX & CONTENT DESIGN
Empowering users through increasing understanding
New users of CurrencyFair struggle to understand how the service works and often hesitate to sign up.
Conducted usability testing, content audits and wireframing to redesign key learn and sign‑up pages, clarifying complex financial concepts for first‑time users.
WEBSITE REDESIGN | PROFESSIONAL
Increasing conversions for a start-up through strategic design
Improving sign‑ups for a Barcelona‑based online art marketplace with a high‑drop‑off onboarding funnel.
Analysed funnel drop‑off, ran qualitative research and redesigned pricing, trust and sign‑up pages to reduce friction and support higher conversion.
Let’s chat
Open to Product / UX Designer roles in fintech, SaaS and other complex domains.
If you’d like to discuss potential professional opportunities, please contact me at RebeccalewisUXD@gmail.com
Rebecca Lewis | MSc in User Experience Design
Mobile UX Designer @ Workday | Extensive design & research experience, specialising in complex, highly regulated products across financial services, insurance and enterprise SaaS, building on a background in healthcare.
Featured Work
WEBSITE REDESIGN | PROFESSIONAL
Enabling self-serve & streamlining healthcare customer queries
Reducing thousands of avoidable calls to a healthcare provider’s contact centre by redesigning the self‑service experience.
Led end‑to‑end UX research to uncover the main drivers of avoidable calls and opportunities for self‑serve, informing a redesign that increased self‑serve usage by 35%, easing pressure on the contact centre.
Live Website
MOBILE APP DESIGN | ACADEMIC
Helping student nurses & preceptors plan & assess learning on clinical placements
Improving sign‑ups for a Barcelona‑based online art marketplace with a high‑drop‑off onboarding funnel.
Analysed funnel drop‑off, ran qualitative research and redesigned pricing, trust and sign‑up pages to reduce friction and support higher conversion.
WEBSITE REDESIGN | ACADEMIC
Empowering Currencyfair users through increasing understanding
New users of CurrencyFair struggle to understand how the service works and often hesitate to sign up.
Conducted usability testing, content audits and wireframing to redesign key learn and sign‑up pages, clarifying complex financial concepts for first‑time users.
WEBSITE REDESIGN | PROFESSIONAL
Increasing conversions for an art marketplace start up through strategic design
Improving sign‑ups for a Barcelona‑based online art marketplace with a high‑drop‑off onboarding funnel.
Analysed funnel drop‑off, ran qualitative research and redesigned pricing, trust and sign‑up pages to reduce friction and support higher conversion.
Let’s chat
Open to Product / UX Designer roles in fintech, SaaS and other complex domains.
If you’d like to discuss potential professional opportunities, please contact me at RebeccalewisUXD@gmail.com